Shipping & Delivery Information
Standard
$5.00 Flat rate
FREE for orders over $60
- Standard Pack & Track Post / Air Mail
- Tracking number provided
- Online tracking including email notifications to most countries
- Available for parcels upto 20kg in weight
Delivery times
This varies for different parts of the US. Usually it can take 6 - 14 days after your order is sent by our warehouse for delivery to occur. The Australia Post/USPS system is generally very fast and reliable. Sometimes orders are stopped for inspection by your local customs or postal service before delivery and this can delay your delivery. For assistance with shipping, please contact us.
Express
$15 Flat rate
FASTEST direct from Australia
- Our fastest international delivery option
- Using the international EMS mail network
- Online tracking and email notifications to most countries
- Signature on delivery
Delivery times
This varies for different parts of the US, however you can expect 3 to 6 business days after your order is sent by our warehouse for delivery to occur to most parts of the world. For further detailed information, you can contact us.
OTHER INFO & CONDITIONS
US Shipping Info
Standard shipping is usually by International Standard Post via Australia Post which typically takes 6-14 working days for delivery. Sometimes, due to changes in services around the world, we may need to use a different service to send the parcel which may include Registered Air Mail with signature on delivery. An Express Shipping option is available also. All orders are usually trackable via USPS once the parcel has cleared US Customs. Until that point, tracking information is unfortunately not available.
Taxes & Duties
Import Customs & Duty For Orders Delivered Outside of Australia
Most countries have import duty and other taxes on goods entering their country. The amount you are allowed to import varies and you are responsible for all charges that may be applied to allow your goods to leave customs. Unfortunately we are not able to estimate what these charges might be and therefore cannot be held responsible. We always include a customs declaration (CN22) and/or commercial invoice (for courier deliveries) which has the value of the products being purchased based on the price paid. We are legally unable to enter any other value or mark orders as gifts. We encourage all customers take into account whether there any taxes, duties or any costs associated with their collection before ordering.
GENERAL INFORMATION
Estimated Despatch Dates
All orders are given an estimated despatch timeframe during checkout. However, it must be remember that these are just estimates based on the information available at the time of ordering. Despatch dates can be affected by busy periods or delays from suppliers. We will, of course, endeavour to keep customers informed at all times.
Public Holidays
No parcels are dispatched on Queensland and Australian public holidays.
OTHER TERMS & CONDITIONS
Undeliverable / RTS Parcels
In the event that a parcel is returned to us as undelivered or unclaimed, we will inform you as soon as we receive it. We do not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf and arrange a redelivery to you. If you wish to have the parcel redelivered, we will advise you of the delivery charges which will include the charges from Australia Post to return the parcel to us. If you would prefer a refund and your order is within the terms of our Returns Policy, we can provide a full refund of the items we receive back less the original postage costs and any costs incurred to have the parcel returned to us. We will only hold returned mail for a period of upto 60 days after your original shipping date.
Suspected Credit Card Fraud
Our website uses automated fraud detection technology to safeguard ourselves and our customers from credit card fraud. If your transaction is flagged for further verification, we reserve the right to delay shipment of your order until such time as we have completed an investigation and deemed the transaction to be legitimate.
Combined Shipping for Multiple Orders
In the event that two or more orders are made for one customer at one delivery address, we may at our discretion send all the orders together in one package at the same time unless otherwise advised.
FAQS
Can you deliver to a work address?
Yes and in fact, we highly recommend using a business or work address for your delivery as signatures may be required for delivery and it's usually also easier to make sure someone will be there during business hours to accept the delivery.
Why has my parcel not been despatched yet?
It's most likely that your order contains a Special Order or Backorder item. It is likely that we have to wait for items on your order to arrive from our suppliers. Rest assured that as soon as we have all pieces for your order, it will be sent immediately. Only orders that are fully in stock can be shipped immediately. In some cases we will send out part of your order prior to backorder items arriving separately. Items that are on backorder are always identified to you when adding them to the cart and at the checkout to avoid disappointment.
Post Office Boxes
Yes. We deliver to PO Boxes.
What carriers does Down Under Guys Gear use?
We use Australia Post to ensure that your parcels gets to you as safely, conveniently and as quickly as possible. Once the parcel arrives in the United States, USPS will take over and will deliver your parcel to your nominated shipping address.
How do I track my parcel?
Full tracking information is provided in your despatch confirmation. If you don’t receive this email we advised to check your spam or junk folders as depending on your emails settings we do find that our emails can land in those folders. If you still cannot find your email please contact our friendly Customer Service or Australia Post who can assist in tracking your parcel for you. All orders are usually trackable via USPS once the parcel has cleared US Customs. Until that point, tracking information is unfortunately not available.
How are my goods packaged?
All parcels are lovingly packed into tough satchels or occasionally boxes to protect your items by our experienced warehouse team. These same boxes/satchels can then usually be re-used to return any items back to Down Under Guys Gear if necessary. We often remove unnecessary packaging such as hangers, plastic clips and such from garments before shipping.
Can I change my delivery address?
Delivery addresses can be changed at any point prior to despatch, simply contact friendly Customer Service. Once you receive your despatch confirmation then we are unable to change the address. We may also not be able to change a delivery address in certain circumstances if you paid for your order using PayPal.
Note Shipping and General Conditions
- Same Day Shipping cut-off for Express Post orders is 2pm AEST (Queensland, Australia, UTC +10).
- It is our normal policy to remove unnecessary packaging such as hangers, plastic clips and the like from garments before shipping although we make every attempt to include branded boxes with any products that are originally packaged that way.
- In the event that 2 or more orders are made for one delivery address we may at our discretion send all the orders in 1 package
- Delivery times are estimates
- Deliveries are sent on business days, please allow for any public holidays.
- We may delay any order if there is doubt as to the validity of the credit card transaction.
- All country duties and import taxes are the responsibility of the purchaser.
- We use Australia Post Express International and DHL for international express orders.
- In the event that your parcel is returned to us by Australia Post/USPS due to you supplying an incorrect address or failing to accept the delivery, we may ask you to pay a return to sender and redelivery charge of up to $20.
